In the Eyes of the Consumer

Dear Editor,

Does a healing environment sometimes get lost in the environmental interests of the keepers who
demand compliance? I believe so and here’s why. The environment is organized for their convenience
and not for the assistance of the consumers. The keepers who demand compliance from those who are
mentally ill often forget they’re dealing with people with mental disorders. Rather than treating the
patients’ symptoms, the consumers are often reprimanded for their behavior and lack of judgment.

(Instead of encouraging and reinforcing us for our good behavior, we’re often ostracized by those who
are supposed to be understanding and accepting of our needs. This causes us to rebel and be
resentful toward those who are deemed responsible for our well-being.

Other than a hospital or a drug rehab, I have yet to find an institution or healing environment which
conforms to the model “How Can We Help?”

Jeffrey Brooks